What is the APTA Pediatrics Education Hub?
The Education Hub is a Learning Management System that is the platform for online continuing education from APTA Pediatrics. Non-CEU courses may also be found on the Webinars & Online Education page of the APTA Pediatrics website. For a list of all upcoming events (in-person and online), visit the APTA Pediatrics homepage under Upcoming Events.
How do I log in to the APTA Pediatrics Education Hub?
If you are a member of APTA Pediatrics, you can log in to the Education Hub using the email that you have registered as a member of APTA in the Email line and your APTA member number in the Password line. If access is denied, click Forgot Password to reset your password to a password that is stronger. Nonmembers will need to create an account (or join APTA Pediatrics at www.pediatricapta.org/join!
Why are member prices not appearing at checkout?
Make sure you are logged into your APTA Pediatrics account to receive the member price. If you would like to learn more about our Member Benefits, please visit our Membership page or join APTA Pediatrics from your main APTA account.
I started the video – why am I not getting credit?
You must watch the entire video to have it registered as “completed.” You may also have to watch videos in a certain order for multi-session courses. Once you start a video, you may pause it, but you can’t close out completely; if you do close out completely, you’ll have to restart the video from the beginning to receive credit for it being completed.
How do I obtain my certificate and/or transcript for a course?
If you register for a program that offers continuing education unit (CEU) hours, you must pass the quiz to unlock your certificate. Once you have passed your quizzes and completed the course, you may view and download your certificate at any time by accessing the product title under “My Learning.”
What is the cancellation/refund policy?
APTA Pediatrics reserves the right to cancel online events, in which case all monies paid will be reimbursed. If you need to cancel your registration prior to taking any part of an online course, you may do so by clicking Cancel Registration on the course tab.
How can I be a course presenter?
To submit a course proposal, go to the Webinars & Online Education page of the APTA Pediatrics website, and click on Online Education to link to the APTA Pediatrics Course Proposal Form. APTA Pediatrics also does periodic calls for presenters for their in-person courses.
Have more questions about educational programs in general or anything else about APTA Pediatrics?
You can reach us at firstname.lastname@example.org.
Viewing Live and On-Demand Webinars
What are the recommended browsers and settings for viewing a live webinar?
Our system is no longer compatible with Internet Explorer. Please join us online using a current browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox. If you are using a Mac, please use the current Safari web browser. For viewing webinars, we recommend using a high speed/broadband internet connection over Wi-fi. Also, please make sure you do not have pop-ups disabled in your internet browser settings. Programs are not accessible from a smart phone.
Do I need any special programs to participate in a live webinar?
Make sure you have Zoom downloaded prior to the live online session starting.
What do I do if I experience a problem when I am logged into a webinar on the Education Hub?
If you are already viewing a webinar and experience a problem (eg, slides stop advancing, streaming audio stops/fails, etc), please follow the steps below:
- If you are on a PC or Android tablet or laptop, check to be sure you are using Chrome, Edge, or Firefox. If you are on a Mac, check to be sure that you are using Safari.
- Try clicking the “Refresh" button in your web browser (it looks like a circle with arrows).
- Clear the cache in your web browser, then close your web browser completely. Open your web browser again and try logging into the event/archive again.
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Welcome! Use your APTA email/member number to log in initially. If access is denied, click Forgot Password to reset your password to a password that is stronger.